Hyatt Zilara Cancun (Adults Only) Hotel, Cancun - Reviews, Rooms Options & Prices 2025

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About the Resort

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

Hyatt Zilara Cancun is an adults-only, all-inclusive resort known for its stunning location on the Caribbean Sea and exceptional service. Guests enjoy luxurious accommodations decorated in an elegant casual style, featuring mahogany furnishings and breathtaking ocean views. This beachfront oasis focuses on providing unparalleled luxury while embracing the natural splendor surrounding the resort.

Location

Hyatt Zilara Cancun is conveniently situated in Zona Hotelera, close to landmarks such as La Isla Shopping Village and Chac Mool Beach. The surrounding area is home to various international restaurants and sandy beaches, enhancing guests' vacation experiences. Proximity to shopping malls and nightlife makes the resort an ideal base for exploration.

Rooms

This resort offers 307 suites adorned with luxury bed linen, double jacuzzis, and terraces showcasing spectacular sea views. Each suite is equipped with amenities like 24-hour room service and jetted bathtubs, ensuring a comfortable stay. Notable features include a 55'' LED Satellite TV and fully stocked in-suite mini-bars.

Eat & Drink

Guests can indulge in a variety of dishes at the six onsite specialty restaurants, offering Mexican cuisine and al fresco dining experiences. The all-inclusive plan encompasses a la carte breakfast, lunch, and dinner, along with buffets and options for vegetarian and low-calorie meals. Refreshing cocktails await guests at the five different bars available throughout the resort.

Leisure & Business

The resort features two outdoor swimming pools, a sauna, and a well-equipped fitness center for recreation. Guests can unwind at the full-service spa, offering massages and body treatments inspired by Maya culture. Evening entertainment options include shows and onsite activities, catering to guests' relaxation and enjoyment.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Pool Side King Suite

Max:

2 persons

79 m²

Bed options:

1 King Size Bed

Shower

Balcony

room details

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Junior Suite

Max:

2 persons

61 m²

Bed options:

1 King Size Bed

Shower

Balcony

room details

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Junior Suite

Max:

4 persons

61 m²

Bed options:

2 Double beds

Sea view

Shower

Balcony

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Cancun 6.4 mi

Airports

Cancun (CUN) 13.2 mi

Isla Mujeres (ISJ) 17.4 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Stunning Ocean View

“Our ocean-view swim-up suite was spectacular, with direct access to a shared plunge pool from our patio, enhancing our relaxation and convenience.” view full review

Delicious Options

“The all-inclusive dining experience was remarkable, with a diverse range of meals that were consistently delicious, making it hard to choose my favorite.” view full review

Relaxing Spa Retreat

“The spa services were fantastic, offering exceptional treatments that added a much-needed sense of relaxation to our vacation.” view full review

Fun Activities

“The range of daily activities, from aqua cycling to yoga classes, provided great opportunities to stay active while enjoying our vacation.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Adults only
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop

Sports & Fitness

Fitness center
Tennis court
Golf course
Pool tables
Darts
Table tennis
Yoga class
Sports trainer
Aerobics

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi
Beauty treatment
Massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Curtains

Location

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

Map view

street view

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

4200 ft

Blvd. Kukulcan Km 9

Cancun Convention Center

4300 ft

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

3600 ft

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

3600 ft

Aquarium

Interactive Aquarium

4500 ft

Museums

Cancun Wax Museum

4100 ft

Night club

Coco Bongo

1.2 mi

CancunMexico

Avenida Kukulkan

1.3 mi

Beach

Chac Mool Beach

3200 ft

Night club

The City Nightclub

1.1 mi

Chetumal Km 36. 5

Water Park at The Grand

2100 ft

Night club

Palazzo

1.2 mi

Shopping Area

Fashion Harbour

4500 ft

Museums

Museo Subacuatico de Arte

1.3 mi

Beach

Playa Marlin

1.3 mi

Mall

Luxury Avenue

1.4 mi

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

1.3 mi

Parks

arte Garden

4300 ft

Mall

La Madonna

4400 ft

Beach

Playa Forum

1.2 mi

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

1.1 mi

Night club

Daddy'O

1.1 mi

Beach

Mandala Beach Club

1.2 mi

Night club

Mandala Nightclub

1.2 mi

Punta Nizuc - Cancún 210

Playa Lagarto

1.1 mi

Blvd. Kukulcan 13

Marlin Beach

1.2 mi

Gallery

Galeria Balance Cancun

1.3 mi

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

700 ft

Shopping Area

Flamingo Mall

1000 ft

Blvd. Kukulcan

Parque Ventura Cancun

700 ft

Restaurants

Bubba Gump Shrimp Co

400 ft

Flamingo Mall Boulevard Kukulcán km 11.5

Lorenzillo's

800 ft

Blvd. Kukulcan km 10.5 Zona Hotelera

Maria Marie Restaurant

200 ft

Kukulkan Km 11.5 Hotel Zone The Royal

Asiana

400 ft

Avenida Kukulkan Km 11.5

Doble B cancun

700 ft

Zona Hotelera Km 12. 6 Blvd Kukulkán

Hong Kong

700 ft

Blvd Kukulkan Km 9

Varenna

700 ft

Blvd Kukulcan Km 12.5

Bungee Bar

700 ft

Blvd. Kukulcan

La Mesa del Pescador

700 ft

Boulevard Kukulcan Km 13

Come'n Eat

700 ft

Blvd Kukulcan km 12.5

Limoncello

1000 ft

Blvd Kukulcan Km 10.5 Hotels Zone

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the resort and would come back

Friendly staff

Clean and spacious rooms

Limited dining options

No air conditioning in some dining areas

8.2/10

Great

Rooms

8.4

Location

9.4

Service

8.4

Dining

7.2

Richard

United States of America, October 2024

7.8/10

My stay at the hotel had its ups and downs. The location is fantastic with plenty of beach access, and the staff genuinely goes above and beyond to ensure a wonderful experience. However, I did face some challenges with the room, including a broken toilet and key battery issues. The hotel also offers beautiful ocean views, which is a major plus for me.

Rooms

7.0

The room was spacious and gave an incredible view of the ocean. However, I had some issues with a broken toilet and a key battery problem during my stay.

Service

9.0

The staff were excellent! Irma was incredibly attentive, always bringing us drinks without even having to ask. The cleaning staff were also thorough and professional.

Location

9.0

The hotel is located in a great area with lots of sun beds and cabanas, making it feel relaxing and not overcrowded.

Dining

6.0

Dining options seemed a bit lacking and repetitive, especially for breakfast, which started quite early but didn't have much variety.

Facilities

8.0

The pool area was very nice and well-maintained, adding to the overall enjoyment of the stay.

Peter

United States of America, October 2024

9.0/10

The hotel has a superb location with cozy lounge chairs and palm trees, making it perfect for relaxation. The rooms are clean and spacious, which was a great relief after my stressful journey. The service is exceptional, with friendly staff always ready to help. However, there could be some improvements in dining options at the restaurant, which were somewhat limited.

Rooms

9.0

Upon arriving, the rooms were great, very clean and spacious, exactly as pictured.

Service

10.0

The service was outstanding; the staff kept a smile and were very accommodating and friendly.

Location

10.0

The location was superb, with comfy chairs and palm trees, contributing to a relaxing atmosphere.

Dining

7.0

Dining at Pelicanos was good for all meals but could have a more varied breakfast selection.

Facilities

9.0

The pool area was nice and well-maintained.

Friendly staff

Limited dining options

David

United States of America, September 2024

8.0/10

The hotel has stunning ocean-front suites with amazing views of the coastline, and it's super convenient to the Cancun airport. The rooms are spacious, comfortable, and quiet, although mine was located above the lobby, which meant I could hear the guests enjoying the all-inclusive bars. The staff was friendly and helpful, but I did encounter a few that were less attentive. Overall, the location is excellent for accessing central Cancun and nearby shopping malls, making it a great value for money.

Rooms

8.0

The rooms were spacious, comfortable, and had an incredible view of the ocean, but mine was right above the lobby, allowing noise from the bars to filter in.

Service

7.0

The service varied; while most staff were very friendly and helpful, I did experience some who were not particularly attentive.

Location

9.0

The location was great, just a 5-minute ride to central Cancun with easy access to shopping and attractions.

Dining

7.0

The dining options were decent; the quality was good, but some meals felt repetitive due to the limited variety.

Facilities

8.0

The amenities were nice, with multiple cabanas available for relaxation, but the noise level from the lobby could be improved.

Richard

United States of America, August 2024

8.6/10

My stay at the hotel was really enjoyable, with a fantastic location and stunning ocean-front views. The rooms were in great shape and very comfortable, but the noise from evening shows was a bit disruptive. The staff were welcoming and attentive, making it a pleasant experience overall. Dining options were decent, but I think they could offer a bit more variety. Overall, I felt like I got good value for my stay.

Rooms

9.0

The ocean-front suites had an amazing view of the beautiful coastline, and I found my room perfectly located in the 220s—no need to pay more for a higher floor.

Service

10.0

The service was fantastic! Jair at Spice and the poolside servers like David and Michel were incredibly friendly and attentive, genuinely going out of their way to help.

Location

9.0

The hotel is conveniently located and very well-maintained. I loved the easy access to sun beds and cabanas, plus the central view from my second-floor room was excellent.

Dining

7.0

Dining was overall tolerable, with great meals at times, but I noticed a limited variety. Fresh unlimited pancakes were a nice touch though!

Facilities

8.0

The facilities were quite nice, particularly the pool area which had a great atmosphere.

John

United States of America, August 2024

8.8/10

I recently stayed at this hotel, and while the location is absolutely stunning with great amenities, the service left a bit to be desired. The rooms offer beautiful ocean views, and the food was quite impressive, but I did encounter some issues with how staff handled requests. Overall, it’s a great spot for relaxation, though the service could be more attentive.

Rooms

9.0

The rooms all have an amazing ocean view and come with a jacuzzi, making them a real treat for relaxation.

Service

6.0

While the service staff could be more accommodating, especially when making requests, it was still one of the highlights of my stay.

Location

10.0

This hotel boasts a beautiful location with a massive area that features multiple day beds and a large pool, making it feel like a true paradise.

Dining

9.0

The dining experience was delightful, with different options every night and a wide variety of choices for breakfast to cater to all diets.